If your order has arrived damaged (or you receive the wrong item) be sure to notify us within 30 days of the original ship date in order to be eligible for a refund. Please include photos of both the item and the packaging it came in — these are required for our team to be able to assist you. This also helps us understand what went wrong so we can prevent similar issues for you and other customers in the future. To get started click HERE and select “Damaged or Wrong Item”.